10 things about KTM Komuter

I’ve been using Komuter for the past 6 months to get to work. My mum will drop me at Bank Negara before I’m heading to Setia Jaya station. In the afternoon, I’ll take Komuter from Setia Jaya to KL Sentral. I’ve been quite an observant to see and understand the issues regarding KTM Komuter. So, I’m going to share few things on why KTM Komuter has poor service yet it still can be improved.

1. Understanding the train design
There are basically three main Komuter coach design. Please refer to the seating layout in the diagram below (not to scale). Please note that these are the seating arrangement for the middle train car, where it is the most spacious car among the three cars (without drivers’ cockpit). Let’s start from the left car.
komuter-seating-layout-plan
The first one has the most number of seating, 80 seats. However, the access door is very small and its hard for passenger to disembark and enter the car quickly.

The second one has a unique combination of seating arrangement with 76 seats. However it only has two wide entrance.

The third one has the least number of seating, 72 seats. However, this layout allow more space for standing passenger. It also has three wide entrance for easy access. This is my favourite car of all three.

2. Limited Stops
During peak hours, there will be a Komuter with a different head. This is the Limited Stop Komuter and it will only stop at certain stations. The selected stops are: Shah Alam – Batu Tiga – Subang Jaya – Setia Jaya – Petaling – Pantai – KL Sentral and also Kepong – Rawang – Sungai Buloh – Kepong Sentral – Putra – Bank Negara – Kuala Lumpur – KL Sentral – Midvalley – Bandar Tasik Selatan – Serdang – Kajang – UKM – Bangi – Nilai – Seremban.

3. Schedule
Komuter had changed their schedule recently. From every 20 minutes previously to 15 minutes (off peak hours) and 30 minutes (peak hours). I think it is not a really good move because every hour is a peak hours in modern days. I can’t afford to waste 30 minutes for nothing!

4. Why it suddenly stops?
This question has been puzzled me for the past ten years (I started using Komuters since high school). Based on my observation, I believe that this is because of the sharing rail tracks.
sharing-track-rail-network-cement
Unlike RapidKL, they have their own lines that ensure their smoothness. Komuter has to share with KTMB train and requires to switch the track. Komuter & KTMB has a complex rail network but they are not efficient enough. I remember watching Discovery on how Mumbai has a complex yet efficient rail network.

5. Travelling time
This information might be varied. Based on my personal experience, from, Seremban to KL Sentral – approx. 1 hours 50 minutes; from KL Sentral to Port Klang – approx. 2 hours.

6. Direct train from Tanjung Malim?
I’m not sure about this train. Every morning I can see five non-Komuter train cars with lots of standing passenger passes by Bank Negara. I don’t think they come all the way from the northern states. My guess is that they are riding direct train from Kuala Kubu Bharu up to Tanjung Malim.

7. Driver will wait for passenger
This is the best thing about Komuter. Usually, the driver will wait until all passengers are safely disembarked and enter the train before it departed (LRT will leave us if we are late). I’m not sure whether the driver has a side mirror or not. But the funny thing is that sometimes the train will reverse if they missed the stop position.

8. Not environmental friendly – wasted paper tickets!

Despite using electric train, Komuter is not green enough because they wasted lots of paper tickets. I’m not sure if they collect those ticket where people toss in the bin.

9. Unfriendly access gates
access-gate-turnstile-komuter
Most of the Komuter stations use two leg tripod turnstile at the access gates. They should look replace this facility because I think it is uncomfortable as it will touches men’s private part. I have to push it with my hands manually to get through. Some of the access gates are useless and not functioning because people can get through them easily.

10. Accessibility and universal design
lif-komuter-subang-jaya
Not all station are equipped with elevators for the wheelchair users and elders. If only Peter Tan is a frequent Komuter user, I bet he will complain about these facilities too.

I guess that’s it for today. Lots of harsh complains can be found in local newspaper. I hope Komuter can improve their service in the future based on my comments. For more information, you can visit Komuter website or Wikipedia: Komuter page.

20 thoughts on “10 things about KTM Komuter”

  1. no 9 ada unsur2 kelucuan di situ..hehe..x tau plak ada masalah utk kaum adam.

    hehe tp mmg mcm x practical pun, if everyone keeps pushing it with their hands, don’t know how many germs are stuck there and passed among komuter’s frequent users. should be design with less touching like the auto gates at LRT stations.

    1. Hehe. Takde la kelakar. Kalau taknak tolak dengan tangan, boleh je iringkan badan, tolak dengan tepi peha. Tu design 90’an kot. Sekarang da milenium, semua access gate kenala canggih patutnya!

  2. no 9 ada unsur2 kelucuan di situ..hehe..x tau plak ada masalah utk kaum adam.

    hehe tp mmg mcm x practical pun, if everyone keeps pushing it with their hands, don’t know how many germs are stuck there and passed among komuter’s frequent users. should be design with less touching like the auto gates at LRT stations.

    1. Hehe. Takde la kelakar. Kalau taknak tolak dengan tangan, boleh je iringkan badan, tolak dengan tepi peha. Tu design 90’an kot. Sekarang da milenium, semua access gate kenala canggih patutnya!

    1. Wow. So fast one?! I should have taken bus that time. Wasted precious time with Komuter. Haha!

      Tapi takut plak kalo sangkut dalam trafik jem kat KL.

    1. Wow. So fast one?! I should have taken bus that time. Wasted precious time with Komuter. Haha!

      Tapi takut plak kalo sangkut dalam trafik jem kat KL.

  3. Pingback: Is KTM Komuter timetable reliable? | AdlanKhalidi.com

  4. I am Ho, I am searching for information on KTM Batu Tiga Station, I would like to Park my car there and take KTM to Bank Negara station on every morning, working day. I had check thru KTM web site, there are departure interval of 7:24 7:39 7:54 8:09 going to Sentul direction, is it true?
    Is KTM always on time (follow schedule), is there available of parking lots? is parking chargeable?
    Based on ur experience, from Batu Tiga to Bank Negara, what is the duration, if from schedule, it is about 42 mins.
    Thank You for your information.. Terima Kasih..

  5. Hi Ho, for the time being, in a week, there will be at least 1 out of 5 day which they will be behind schedule. From my experience, Bank Negara to Batu Tiga should be around 40-45 minutes. But you can also expect some delay about 15-30 minutes.
    Yes, there are parking lots in Batu Tiga. I'm not sure if the parking is chargeable but most likely it is. I hope these info helps.

  6. Hi Adlan, Thank You! I had checked. Parking at Batu Tiga is free.
    Based on ur experience, Komuter has a 20%(1/5) delay. Hope it could be improve.
    Happy riding ­čśë Thank you

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